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News


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2016 December - Happy Holidays!

The results are in! This year's winner is Vanessa Graw, Daughter of Mark Graw, Senior Adjuster at our Cranbrook Branch. Vanessa's card was selected as the holiday card KA mailed out this season. Congratulations Vanessa and thank you to all the participants!

Click here to see the entries we received.


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2016 December - Reza Samiei's 10th Anniversary at KA

The Vancouver Branch and Head office staff gathered to celebrate Reza's anniversary and enjoyed some great cake from Whole Foods Market.

Click here to see the photos.


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2016 July - Thompson's Daily Insurance News Service Article

Kernaghan Adjusters recent addition of a Surrey branch was mentioned in an article in the Thompson's Daily Insurance News.

Click here to read the article.


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2016 May - Ian Gallagher, St. Catharine's Executive Adjuster is featured in the May Issue of Canadian Underwriter

Ian Gallagher was recently elected as President of the Ontario Insurance Adjusters Association (OIAA), where he will be taking over from Catherine Groot. Ian's areas of expertise include commercial property, personal property as well as liability and speciality losses. Not only has he been a catastrophe adjuster in North America but he has also handled various multi-million dollar fire and water-related losses in the Caribbean.

Click here to read the article.


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2016 February - Patti Kernaghan, President and CEO, comments on technology use for workflow issues in Claims Canada Magazine

In the February/March 2016 edition of the Claims Canada Magazine, Patti Kernaghan comments on how workflow issues can be solved through the use of technology and how independent adjusters need to be ready to embrace these new changes. "In 2016, we need to prepare ourselves and undertake more training, develop new processes to shorten storm cycle time and be prepared to increase the size of our storm team, says Patti Kernaghan, president of Kernaghan Adjusters Ltd. This will allow us to respond to weather events with fast on-the ground service, using fully licensed professionals to control the claims".

Click here to read the article.


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2016 - Kernaghan Adjusters attend the 2016 IBABC Conference

Kernaghan Adjusters attended the 2016 IBABC Conference. This year's IBABC Conference was held in Victoria, BC. Click here to see photos form the event.

Click here to see the photos.


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2016 January - Patti Kernaghan, President and CEO, comments on KPI's in Claims Canada Magazine

In the December/ January 2016 edition of the Claims Canada Magazine, Patti Kernaghan comments on tracking data, and how an area of opportunity is to improve service paradigm. "Basic elements can provide management with tools to assess the adjuster's performance and the progress of the entire claims portfolio," says Patti Kernaghan, president of Kernaghan Adjusters Ltd. "Tracking data gives real time opportunities for the claims handler to recognize where they need to apply attention to individual claims"

Click here to read the article.


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2015 December - Kernaghan Adjusters' St. Catharines Branch Manager, Marie Gallagher FCIP, CRM is featured in the December 2015 edition of Canadian Underwriter

For insurance professionals, proficient and accurate note- taking is a crucial matter, failing to realise its importance can put the reputation of both the adjuster and the company at risk. In this article titled "Note-Worthy", Marie not only explains the importance of note-taking but also provides valuable insight on why accurate note taking is imperative with each and every claim, regardless its size or nature.

Click here to read the article.


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2015 December - Happy Holidays!

The results are in! Sophie Wos, age 10, niece of Nadja Brown of our Vancouver branch, has won our annual Christmas card contest for the second year in a row! The contest is open to all relatives of KA employees under the age of 12. Sophie's picture was selected to be printed on KA's holiday cards. Congratulations to Sophie and all the participants. Click here to view all the entries we received.


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2015 July - Colleen Stevens featured in Premier Suites Commercial

Premier Suites offers accommodations for those who are displaced from their homes due to unforeseen circumstances such as fire or flooding. Colleen Stevens, who worked closely with Premier Suits in Saskatoon, has maintained her relationship with Premier Suites as she continues her adjusting work in Victoria, BC. She was recently asked to appear in their commercial! Click here to see the video.


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2015 July - Patti Kernaghan, President and CEO, comments on Capitalizing on Claims Data in the new addition of the Claims Canada Magazine

In the June/July 2015 edition of the Claims Canada Magazine, Patti Kernaghan comments on how many of the insurance companies have expanded their view of data analytics to loss management. “If we measure the data, we have an opportunity to manage the data,” says Patti Kernaghan, president of Kernaghan Adjusters Ltd. “If we spend the time creatively accessing the data, and the possible decision making opportunities coming out of the data collected at the claims front line, we'll be better equipped to see patterns that are otherwise hard to pinpoint.”

Click here to read the article.


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2015 July - Kernaghan Adjusters is a proud sponsor of Team BC Female Junior Lacrosse Division

We are very proud to sponsor the 2015 Female Junior Team BC Lacrosse Team. We wish the girls the best of luck! Click here to see the photos.


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2015 June - Patti Kernaghan, President and CEO, comments on financial “Leakage” in Claims Canada Magazine

In the April/May 2015 edition of the Claims Canada Magazine, Patti Kernaghan comments on how the Insurance Industry has mirrored other parts of the economy in its focus on cost control. “Every business makes choices around the resources it will use to solve an issue. The insurance industry is no different. The cost management versus the knowledgeable expertise and time it takes to properly adjudicate a claim is a struggle in the industry faces on an ongoing basis.”

Click here to view the article.


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2015 March - Cover Story - 'Transformative Time'

When it comes to claims, part of that need will, no doubt, relate to customers wants and demands. “Society is moving towards huge changes in personal habits and an increased use and dependency on technology,” says Patti Kernaghan, president and chief executive officer of Kernaghan Adjusters. “Claimants expect to be communicated with any time of day, and to have their claims resolved faster and faster. As an industry, our ability to communicate quickly and effectively is critical; timelines for completing the claims process are fast becoming the obvious service standard that sets competitors apart,” Kernaghan contends.

Click here to view the article.


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2014 December - Happy Holidays!

The results are in! Sophie Wos, age 9, niece of Nadja Brown of our Vancouver branch, has won our annual Christmas card contest that is open to all relatives of KA employees under the age of 12. Her picture was selected to be printed on KA's holiday cards. Congratulations to Sophie and all the participants. To view all the entries we received, click here.


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2014 August - Kernaghan Adjusters attends BC RIMA Golf Tournament

Patti Kernaghan and Carol Cheney from Kernaghan Adjusters Head Office participated in the 1st annual BC RIMA Golf Tournament sponsored by Superior Flood and Fire Restoration Inc.Click here to view the photo.


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2014 June - Kernaghan Adjusters' attends The AMG and Past President's Dinner

Kernaghan Adjusters' attended The AMG and Past President's Dinner at The Vancouver Club on June 18, 2014. Jan Brownridge was acknowledged for her excellent year as President and Mark Francis was congratulated on his new appointment as President., Click here to view the photo.


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2014 June - Responses to Kernagan Adjusters' 61st Anniversary

On May 1st Kernagahn Adjusters celebrated our 61st Anniversary. We would like to thank all of those who sent their well wishes in response to our web announcement. Click here to view the article.


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2014 April - Thompson's Daily Insurance News Service Article

Kernaghan Adjusters' announcement of their new Calgary Branch Manager, Michelle Short, is mentioned in an article posted in the Thompson's Daily Insurance News. Click here to view the article.


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2014 January - Thompson's Daily Insurance News Service Article

Kernaghan Adjusters' recent addition of 3 new adjusters to its Vancouver branch is mentioned in an article posted in the Thompson's Daily Insurance News. Click here to view the article.


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2013 December - Claims Canada Magazine Article "60 Years of Representation"

Patti Kernaghan was recently quoted several times in the December 2013 issue of Claims Canada Magazine. The article focuses on 60 years in business; the changes, history and future goals of the CIAA. To read the article, Click here.


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2013 December - Happy Holidays!

Every year, Kernaghan Adjusters has a Christmas card contest open to all children of KA employees under the age of 12. This year's winner is Vanessa Graw, daughter of Mark Graw, Senior Adjuster at our Cranbrook Branch. Vanessa's card was selected as the holiday card KA mailed out this season. Congratulations Vanessa and thank you to all the participants! Please Click here to see the entries we received.


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2013 December - Kernaghan Adjusters Donates to The Typhoon Haiyan Relief Fund

Kernaghan Adjusters employees managed to raise $1,200 to contribute to the Typhoon Haiyan Relief Fund through the Canadian Red Cross. Kernaghan then matched the total amount donated by its employees making $2,400. In turn, the Government matched the full amount for a grand total of $4,800!


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2013 November - Kernaghan Adjusters attends CIAA 29th Annual General Meeting and Conference

The 29th Annual Canadian Independent Adjusters Association Conference was held in Banff, Alberta. Click here to see photos from the event.


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2013 November - Thompson's Daily Insurance News Article

Kernaghan Adjusters announcement of their new Vancouver Branch Manager and the opening of their newest branch in Mackenzie, BC were featured in the Thompson Daily Insurance News. Click here to read the article.


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2013 October - Kernaghan Adjusters' attend the 2013 RIMS Conference.

Kernaghan Adjusters attended the 2013 Annual RIMS Conference. This years RIMS Conference was held in Victoria, BC. Kernaghan Adjusters hosted a harbour boat cruise during the event, Click here to view photos from the cruise.


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2013 October - Thompson's Daily Insurance News Service Article

Kernaghan Adjusters' recent addition of a new branch in Salmon Arm British Columbia is mentioned in an article posted in the Thompson's Daily Insurance News. Click here to view the article.


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2013 September - Kernaghan Adjusters Vancouver & Head Office Celebrate 60th Anniversary!

On September 18th Kernaghan Adjusters' Vancouver and Head Office team invited guests to come help celebrate KA's 60th Anniversary. The event was held in downtown Vancouver at the Sol Sun Belt Cookery. Click here to view pictures from the event.


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2013 July - Kernaghan Adjusters Fetes 60th Anniversary!

IKernaghan Adjusters 60th milestone celebration was recognized in the July 2013 issue of Insurancewest. Click here to read more.


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2013 June - Thompson’s Daily Insurance News Service Article

Kernaghan Adjusters' response to client requests for Storm Services was highlighted in an article posted in the Thompson's Daily Insurance News.  Click here to view the article.


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2013 June - Kernaghan Adjusters Celebrates 60th Anniversary!

In honour of this milestone, Kernaghan held it's 60th Anniversary Celebration on May 1, 2013 at the University Club of Toronto. We would like to thank those who attended and shared in the celebration and to everyone for your continued support over the years. Congratulations to Chris Fay, Vice President, Risk & Insurance Services and Derrick Leue, President of LMS Prolink who were the winners of our draw and the lucky recipients of Blue Jays tickets. To see more pictures from our event Click here.


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2013 June - Thompson’s Daily Insurance News Service Article

Kernaghan Adjusters recent addition of a Red Deer branch was mentioned in an article in the Thompson's Daily Insurance News..  Click here to view the article.


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2013 May - Thompson’s Daily Insurance News Service Article

Kernaghan Adjusters new Castlegar Branch opening was recently mentioned in the Thompson’s Daily Insurance News Service.  Click here to view the article.


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2013 February - Kernaghan Adjusters Attends the 2013 OIAA

Kernaghan Adjusters attended the annual OIAA Conference in Toronto this past February. Click here to view photos from the event.


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2012 December - Claims Canada Magazine Article "Fast Forward"

Patti Kernaghan was recently quoted in the December 2012 issue of Claims Canada Magazine article “Fast Forward: Adjusters Adapt to a Changing Claims Environment”. The article discusses the key trends that claims professionals will be facing in the immediate - and long-term - future. To read the article Click here.


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2012 December - Happy Holidays!

Every year, Kernaghan Adjusters has a Christmas card contest open to all children of KA employees under the age of 12. This year's winner is Nathan Fitzgerald, son of Leslie Fitzgerald from our Edmonton branch. Nathan's card was selected as the holiday card KA mailed out this season. Congratulations Nathan and thank you to all the participants! Please Click here to see the entries we received.


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2012 October - Congratulations to Rogers Insurance on 35 Years in Business!

Rogers Insurance has developed a global network working with insurers and underwriting facilities worldwide on their clients' behalf. For 35 years, Rogers has been helping people get the coverage they need and have been instrumental in helping change the industry.


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2012 July - Turning 60 - and Still Having Fun!

Turning 60 is a milestone for any business, but in the highly competitive independent adjusting field, there's no question it's a recognizable achievement. To read more Click here.


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2012 March - Megan Ross, daughter of KA employee Edwina Ross, participated in this year's Rick Hansen Relay March 1st.

Edwina's daughter, Megan, reached the 500 meter mark after taking her turn with the Relay Medal in this year's Rick Hansen Relay. Megan was diagnosed with Dandy Walker syndrome at the age of 2 and was told she would not be able to walk. She has come a long way to be a part of this year's Rick Hansen Relay. KA is very proud of Megan's determination to succeed! Click here to view Megan joined by her friends and classmates on the relay course.


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2012 February - Kernaghan Adjusters attended the OIAA (Ontario Insurance Adjusters Association) Conference in early February. In preparation, we featured John Hall, our Toronto Branch Manager, in an ad in Without Prejudice.

Congratulations to Darren O'Sullivan who was the winner of our wine draw! Please Click here to view the ad. Pictures from the OIAA Conference are also included.


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2012 January - Our President & CEO, Patti Kernaghan FCIP, CRM is featured in the January edition of Top Broker.

In this month's Q&A section of Top Broker, Patti provides 2011 claims trends feedback, discusses trends for the upcoming year and highlights the importance of IAs. To read the article, Click here.


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2012 January - Debbie Halstead CIP is featured in this month's Truck Logger BC magazine for attending the Truck Loggers Association Convention & Trade Show.

Kernaghan Adjusters attended the 69th Annual Truck Loggers Association Convention & Trade Show located at The Fairmont Empress Hotel. Please Click here to view the pictures from the trade show. Our Vancouver Island adjusters, Debbie Halstead CIP and Brad Murray, are featured in the photos.


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2012 January - Kernaghan Adjusters attended the NICC (National Insurance Conference of Canada) featured in this month's edition of Claims Canada.

KA attended the 2011 September NICC event, which was held at the Westin Bayshore in Vancouver, BC. To view the pictures Click here.


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2012 December/January - Kernaghan Adjusters' Edmonton branch manager, Russ Fitzgerald CIP, is featured in the December/January 2012 edition of Claims Canada.

Adjusting firms often deal with the unpredictability of claim volumes and catastrophes, which challenge us to grow and adapt. In the article titled "Balancing Act", Russ provides valuable input on the challenges and solutions of staffing for the future in the world of IA. Please Click here to read the article.


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2011 December - Happy Holidays from all of us at Kernaghan Adjusters!

Each year KA holds a holiday coloring contest. We invite all of our KA family members under the age of 12 to participate. The winner of the contest receives a prize and their artwork is printed on the cards we send out to friends & family. Thank you to all of our participants! This year's 2011 holiday colouring contest winner is Kiehlie McGregor, age 6. Kiehlie is the daughter of Blair McGregor from our Vancouver branch. Congratulations Kiehlie! Please Click here for Kiehlie's artwork.


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2011 September - The KA Senior Management Team (SMT) is featured On The Scene in the September 2011 issue of Claims Canada's magazine.

In March 2011, Kernaghan Adjusters' Annual Senior Management Team meeting was held in Bellingham at the Chrysalis Inn & Spa. As part of the SMT offsite meeting experience, George Noroian from Giant Leap Management was brought in to coach and mentor our SMT. To view the the images, Click here.


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2011 August - Kernaghan Adjusters' party in Edmonton is included in this month's Claims Canada's magazine.

In 2011 June 14th, Kernaghan Adjusters' Edmonton branch hosted a cocktail party at the Expressionz Cafe in Edmonton. Please Click here for the magazine images of our cocktail party.


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2011 June - KA attended the 2011 US RIMS Conference, which is featured in this month's Claims Canada edition.

Kernaghan Adjusters attended the US RIMS 2011 Annual Conference & Exhibition. This year's RIMS Conference was held at the Vancouver Convention Centre. View the direct link to the images from Claims Canada here.


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2010 December - KA Christmas Card Contest

Every year, Kernaghan Adjusters has a Christmas card contest open to all KA family members under the age of 12. This year's winner is Sophie Wos, age 5. Her card was selected as the holiday card KA mailed out. Thank you to all the participants. Congratulations Sophie! Please Click here to see the the additional entries received.


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2010 July - Patti Kernaghan, President of the CiAA, is featured in the July 2010 Insurancewest Magazine.

In "An association benefits everyone in the industry" Patti outlines how organizations have the power to take collective thought and change the interest group they serve, particularly the independent adjusting profession in Canada. As U.S. President Theodore Roosevelt once said, "Every man owes a part of his time and money to the busi-

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2010 July - A "Message from the President" by Patti Kernaghan, President, CiAA is in the June/July 2010 Claims Canada magazine.

In this month's Message from the President, Patti talks about giving back to one's community, and shares how supporting the CiAA is an opportunity to give back to the industry and support the profession of independent adjusting.


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2010 June - Grant Rerie, MB Regional Manager is featured in the June 14th issue of Thompson's World Insurance News.

Flooded basements have kept Adjusters hopping in Winnipeg since torrential rains earlier this month. In "Flooding in Winnipeg: Emergency claim office set up", Grant Rerie discusses the damages from the torrential rains in the Winnipeg area.


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2010 May - On the Scene: Patti Kernaghan, President, CiAA, attends the PCS Catastrophe Conference in San Antonio, Texas from May 2-4th, 2010.

In another section of Claims Canada department On the Scene, Patti, along with her husband Pierre Coupey, is portrayed with Joel Baker, President and CEO, of MSA Research Inc.


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2010 May - "A Message from the President" by Patti Kernaghan, President, CiAA is in the April/May 2010 Claims Canada magazine.

The CiAA/ CICMA Ontario Joint Conference was a huge success this February! The critical areas of focus for the CiAA are outlined in this month's Message from the President. Patti goes into detail about the CiAA's next communication initiative and its biggest educational goals.


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2010 April - Canadian Insurance Claims Managers Association Education Day in Winnipeg on April 9, 2010.

Patti Kernaghan, President of the CiAA, is photographed with other executives of the CICMA and CiAA in Claims Canada department On the Scene.


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2010 March - "A Message from the President" by Patti Kernaghan, President, CiAA is in the February/ March 2010 Claims Canada magazine.

In "A Message from the President", Patti discusses the Creative Strategic Planning session in building the the framework of the CiAA's future plans. The President thanks each survey respondent and the many companies that sponsored the CiAA's initiatives to achieve the successes.


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2010 March - Patti Kernaghan, President of CiAA is interviewed about Revitalizing the CiAA in the February/March 2010 Claims Canada magazine.

The CIAA expects to re-emerge stronger and more valuable to its independent adjuster members- with educational and personal development offerings and member-only designations. Patti says, "My hope and my focus is to be the organization that all independents look to to help preserve and grow the profession of independent adjusting." "Revitalizing the CiAA" details the CiAA's developments and plans for the future.


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2010 February - Patti Kernaghan, President, CiAA, is portrayed with AESIQ on 2010 February 25.

AESIQ's Annual Event was hosted at the Sucre du Cabin (Sugar Shack) in Montreal, Quebec. This year's annual event was a success, attracting large crowds.


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2010 February - Patti Kernaghan, President, CiAA, is interviewed in the February 2010 issue of Thompson's World Insurance News.

The Thompson's World Insurance News article, "National adjusters association planning overhaul" is an interview with Patti Kernaghan, President, CiAA. The article elaborates on a recent study and why the CiAA has taken a hard look at itself.


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2010 January - Canadian Underwriter Magazine features an article, Metamorphosis, written by Patti Kernaghan, President, CiAA.

The Canadian Independent Adjusters' Association (CiAA) has been working hard over the past year to re-invent itself through an inclusive and exhaustive strategic planning process. In "Metamorphosis", Patti Kernaghan details how the CiAA is embracing change and its proactive outreach.


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2010 January - "A Message from the President", by Patti Kernaghan, President, CiAA, is in the December/January 2010 edition of Claims Canada magazine.

In "A Message from the President", Patti outlines the outlook and intentions of the Canadian Independent Adjusters' Association (CiAA) in 2010 and touches on the effect of HST in Ontario and British Columbia.


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2009 September - Kernaghan Adjusters announces Patti Kernaghan as the incoming President of the Canadian Independent Adjusters Association (CiAA)

Patti Kernaghan was announced as the incoming President of the Canadian Independent Adjusters Association (CiAA), for the CiAA 2009 - 2010 year, at the 2009 Annual CiAA Conference in Montreal, Quebec this past September.

A Claims Canada Spotlight article, "Incoming President: Patti Kernaghan", features an interview with Patti in regards to her focus as the incoming CiAA President, while "Reaching Out" from the Canadian Underwriter Magazine makes note of what Patti is looking forward to during her Presidency.


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2009 July - Kernaghan Adjusters featured in the July 2009 issue of Insurancewest Magazine

Insurancewest Magazine's "Building Success through Good Times and Bad" article details how Kernaghan Adjusters continues to grow and change as a company while continuing to find success as a leading independent provider of insurance adjusting services throughout Canada.


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2009 May - Kernaghan Adjusters announces changes to the Manitoba management team

An advertisement featured in Insurancewest Magazine details the retirement of Jim Magnan, CRM from KA's Winnipeg Branch Manager position, and the promotion of Grant Rerie, CRM as the new Manitoba Regional Manager.


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2009 May - Thompson's World Insurance News recognizes Kernaghan Adjusters' 56th anniversary

In "Kernaghan building on 56 years of thinking small", Patti Kernaghan, company President & CEO, is interviewed by Thompson's World Insurance News on the 56th Anniversary of Kernaghan Adjusters. Patti provides details about the changes she has personally witnessed in her 21 years with the company - progressing from Polaroids to e-mailing photographs directly from claim sites, to the company becoming a specialty commercial boutique adjusting firm with a National presence.


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2009 April - Kernaghan Adjusters involved in Spring 2009 Manitoba Flooding claims

Kernaghan Adjusters is involved in a number of insurance claims related to the significant amounts of flooding in Manitoba in early 2009. To view photos of the flooding (taken by the Winnipeg Free Press) please visit their Flood Watch 2009 Flickr site.


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2009 February- Mike Lowthian, FCLA, CLA featured in Without Prejudice

Mike Lowthian, FCLA, CLA, and the Executive Adjuster in our Toronto branch, writes "Investigation of Product Liability Claims" in Without Prejudice, February 2009. The article describes how product liability cases are investigated, and explain(s) how to investigate these cases to develop a defence.


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2007 October- All In the Family

"All In the Family" in the Canadian Insurance Magazine, October 2007. The article describes Patti Kernaghan's rise to the top as BC's 2006 Insurance Person of the Year.


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2007 June- Kernaghan Adjusters featured in June 2007 issue of Claims Canada Magazine

"Keeping Up Traditions" details Kernaghan Adjusters' service, keeping up the traditions of the past with today's technology.


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2007 January- Kernaghan Adjusters featured in the January 2007 issue of the Victoria Times Columnist

"Insurance firms face ‘War Zone'" details how a nasty set of winter storms at the end of 2006 required Kernaghan Adjusters to double its staff on Vancouver Island. Please Click the pictures below for examples of the damage caused by this storm.


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2006 December- Patti Kernaghan featured in the December 2006 issue of The BC Broker

"She's Got What it Takes" Patti Kernaghan takes Insurance Person of the Year honours for 2006.


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2006 November- Patti Kernaghan featured in the November 2006 issue of the Canadian Underwriter Magazine

15th Annual Insurance Person of the Year award was presented to Patti Kernaghan at the Salute 2006 banquet.


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2005 July- Kernaghan Adjusters featured in the July 2005 issue of Insurancewest Magazine

"Innovation, Versatility, Genes Key to Success of Kernaghan Adjusters" chronicles the life of company president, Patti Kernaghan, as well the Kernaghan family and part of the history of Kernaghan Adjusters.


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Testimonial

Professional, Prompt, and Efficient:

"In all this time I have been favourably impressed both by Kernaghan Adjusters as a firm and by all the individual adjusters in their employ. They are professional in their approach as well as prompt and efficient. I would have no hesitation in recommending them as control adjusters on any Insurance Program." More.